TERMS & CONDITIONS
Last updated: 1/8/26
1. Overview
These Terms & Conditions (“Terms”) govern your use of our website and subscription service (“Service”). By signing up, you agree to these Terms.
The Service provides recurring local assistance services on a subscription basis.
2. Subscription & Billing
- Subscriptions are billed on a recurring monthly basis.
- Payment is processed securely through our payment processor.
- Your subscription will automatically renew unless you cancel.
- Prices are subject to change with notice.
3. Cancellation Policy
- You may cancel your subscription at any time through your account dashboard.
- Cancellation takes effect at the end of the current billing period.
- No partial refunds are issued for unused service time.
- See our cancellation policy here.
4. Service Start & Availability
- Service begins after we confirm your service address is within our service area.
- If your address is outside our coverage area, we will notify you and cancel the subscription.
- Service schedules may vary based on local pickup days, weather, holidays, or other operational constraints.
5. Customer Responsibilities
You agree to:
- Provide accurate contact and address information
- Ensure access to service areas when required
- Notify us of changes to address or service needs
Failure to do so may result in delayed or missed service.
6. Service Limitations
We are not responsible for:
- Missed service due to blocked access, hazardous conditions, or municipal schedule changes
- Damage caused by third parties or circumstances beyond our control
7. Account Access
- You are responsible for maintaining the confidentiality of your account login.
- Unauthorized use of your account should be reported immediately.
8. Modifications to Terms
We may update these Terms from time to time. Continued use of the Service constitutes acceptance of the updated Terms.
9. Contact
If you have questions about these Terms, contact us at:
Email: getcanhero@gmaill.com